Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how alladin88 ("we", "us", "our", "the Platform"), the operator of the online gaming platform accessible at alladin88.cam, collects, uses, stores, shares, and protects the personal data of users ("Player", "you", "your") who access or interact with the Platform.

By registering an account, visiting the Platform, or using any of the services offered by alladin88, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must immediately cease use of the Platform and contact our support team to request account closure.

alladin88 serves players across Malaysia, including residents of Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other cities. We tailor our data practices to reflect the expectations and applicable requirements of Malaysian players, including those relating to financial data processed via Malaysian payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, Maybank, CIMB, and Public Bank.

Definitions

For the purposes of this Policy, the following terms carry the meanings defined below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, email address, identification number, IP address, and financial account details.
• "Data Controller" means alladin88, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means a third party that processes personal data on behalf of alladin88, under a written data processing agreement.
• "Processing" means any operation performed on personal data, including collection, storage, retrieval, use, disclosure, or deletion.
• "KYC Data" means identity and age verification documents submitted by Players, including government-issued photo identification such as Malaysian MyKad or passport.
• "Cookies" means small text files placed on your device by the Platform to maintain session state, security, and usage analytics.
• "Third Party" means any entity other than alladin88 and the relevant Player.

Data We Collect

alladin88 collects personal data that falls into the following categories:

3.1 Registration Data

When you create an account, we collect:

• Full legal name
• Date of birth (to verify age eligibility — 21 years and above)
• Email address
• Username and encrypted password
• Country and state of residence (e.g., Selangor, Penang, Johor)
• Preferred currency (Malaysian Ringgit / MYR)

3.2 Identity Verification (KYC) Data

Before processing withdrawals, we collect:

• Copy of government-issued photo ID (e.g., Malaysian MyKad, passport)
• Proof of residential address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot or statement)

3.3 Financial Transaction Data

In connection with deposits and withdrawals, we collect:

• Transaction amounts and timestamps
• Payment method identifiers (e.g., partial bank account number, e-wallet reference)
• Deposit and withdrawal history

3.4 Technical and Usage Data

Automatically collected when you access the Platform:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and features used
• Cookie identifiers and session tokens

How We Collect Data

alladin88 collects personal data through the following channels:

Data Processing & Use

alladin88 uses your personal data for the following purposes, and no others without your explicit consent or a separate legal basis:

• Account Management: Creating, maintaining, and securing your alladin88 account, including authentication and password management.
• Age and Identity Verification: Confirming that you are aged 21 or above and that your identity matches the information provided at registration, as required under our licensing obligations.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and supported cryptocurrency networks.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other security threats.
• Regulatory Compliance: Meeting our obligations under applicable gaming licences, anti-money laundering (AML) legislation, and any other regulatory requirements.
• Customer Support: Responding to your queries, complaints, and requests via live chat or email.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and functionality of the Platform.
• Responsible Gambling: Monitoring account activity to identify signs of problem gambling behaviour and applying responsible gambling interventions where appropriate.
• Marketing Communications (where consented): Sending you promotional offers, bonus notifications, and Platform updates where you have opted in to receive such communications.

Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, alladin88 relies on the following grounds:

• Contractual Necessity: Processing required to fulfil your account agreement with us — including account creation, payment processing, and KYC verification.
• Legal Obligation: Processing required to comply with applicable law — including AML reporting, age verification, and regulatory record-keeping.
• Legitimate Interests: Processing carried out in alladin88's legitimate interests — including fraud detection, security monitoring, and Platform analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — such as marketing communications. You may withdraw consent at any time by contacting support or adjusting your account preferences.

Third-Party Sharing

alladin88 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and under appropriate data processing agreements:

• Payment Service Providers: Including DuitNow, FPX network participants (Maybank, CIMB, Public Bank, Hong Leong), Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency networks — for the purpose of processing your financial transactions.
• KYC and Identity Verification Providers: Third-party services engaged to verify your identity and age. These providers process only the minimum data required for verification and are bound by strict confidentiality obligations.
• Fraud Prevention and AML Screening Services: Services used to screen transactions and account activity for indicators of fraud, money laundering, or other financial crime.
• Cloud Infrastructure Providers: Secure hosting and data storage providers on whose infrastructure the Platform and its data are hosted. All providers operate under data processing agreements with equivalent data protection standards.
• Regulatory Authorities: Where required by law, court order, or regulatory direction, alladin88 may disclose personal data to relevant authorities, including gaming regulators, financial intelligence units, or law enforcement agencies.
• Professional Advisers: Legal, audit, and compliance advisers who may access personal data in the course of providing professional services to alladin88, subject to confidentiality obligations.

International Data Transfers

alladin88 primarily processes personal data in the jurisdiction in which it is licensed to operate. Where personal data is transferred to, stored in, or processed in a country outside Malaysia, alladin88 ensures that appropriate safeguards are in place to protect such data.

These safeguards may include contractual clauses that impose data protection obligations on the receiving party equivalent to those applicable in Malaysia, or reliance on a recipient jurisdiction that offers an adequate level of data protection. Where transfers are made to KYC or payment service providers with operations in multiple jurisdictions, such providers are required under their agreements with alladin88 to adhere to equivalent data protection standards.

Data Retention

alladin88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Where legal proceedings are ongoing, data may be retained for longer pending resolution.

Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the alladin88 Platform. They help us maintain your session state, remember your preferences, and gather anonymised usage statistics. Cookies do not contain your password or personal financial information.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing core functionality.
• Functional Cookies: Remember your preferences such as language settings, timezone, and recently viewed games to provide a more personalised experience.
• Analytics Cookies: Collect anonymised data on how Players navigate the Platform, which pages are most visited, and where errors occur. This data is used exclusively to improve Platform performance.

10.3 Managing Cookies

You may configure your browser to block or delete cookies. Note that disabling essential cookies will impair your ability to log in and use the Platform. Analytics cookies can be declined without affecting core functionality. alladin88 does not use cookies to serve third-party advertising or to track users across external websites.

Your Rights

Subject to applicable data protection law and our legitimate operational and legal obligations, you have the following rights in relation to your personal data held by alladin88. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests within 30 calendar days.

Minors & Age Verification

Age verification is a mandatory step in the registration and withdrawal process. Where alladin88 discovers that an Account has been registered by a person under 21 years of age, the Account will be immediately closed, all balances forfeited, and any personal data collected will be securely deleted except where retention is required for legal reporting purposes.

If you are a parent or guardian and believe your child may have registered an Account on alladin88, please contact us immediately at [email protected] so that we may investigate and take appropriate action promptly.

Data Security

alladin88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords using one-way hashing algorithms. alladin88 staff cannot view your password in plain text.
• Role-based access controls, limiting staff access to personal data strictly on a need-to-know basis.
• Regular security audits and vulnerability assessments conducted by qualified information security professionals.
• Incident response procedures covering detection, containment, and notification in the event of a data breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, alladin88 will notify affected Players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately of any suspected unauthorised account activity.

Policy Amendments

alladin88 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered Players via email or an in-Platform notification at least 7 days before the revised Policy takes effect. The date of the most recent revision is always displayed at the top of this page.

Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree to a material change, you must discontinue use of the Platform and may request account closure by contacting our support team.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by alladin88, please contact our Data Protection team:

If you are dissatisfied with how alladin88 has handled a privacy complaint and believe your personal data has been processed in contravention of applicable law, you have the right to lodge a complaint with the relevant data protection or regulatory authority in your jurisdiction.